Please check your order when it arrives and tell us about any problem within 7 days of delivery.
Damaged, faulty, wrong or missing items
If an item arrives damaged, doesn't work, isn't what you ordered, or something is missing, we'll put it right:
- Contact us within 7 days of delivery with your order number.
- Send clear photos of the item and the packaging. An unboxing video helps us sort it out fastest.
- We'll replace the item or refund you, and we cover the cost of sending it back.
Changed your mind?
We can take an item back only if it's unused, unopened and still in its original packaging, and you ask us within 7 days of delivery. You pay the delivery cost to send it back, and we refund the price of the product.
Items we can't take back
- Items that have been used, or damaged after delivery
- Items without their original packaging, accessories, manuals or free gifts
- Problems reported more than 7 days after delivery
- Products marked as non-returnable on their page
How to start a return
- Contact us on the contact page or on WhatsApp with your order number.
- Tell us what's wrong and send photos or a video.
- We'll reply with the next steps. Please don't send anything back before we've confirmed the return.
Exchanges
If you'd like a different option of the same product instead — another colour, for example — tell us and we'll swap it if it's in stock.
Refunds
- We refund you within 7 working days of receiving and checking the returned item.
- Cash on delivery orders are refunded to your bKash or Nagad number. Orders paid by bKash or Nagad are refunded to the account you paid from.
- If you used Honey on the order, it comes back to your account as Honey. Discounts from promo codes or referrals aren't paid out as cash.
- Honey earned on an order that is returned and refunded is taken back.
Your rights
This policy doesn't affect your rights under Bangladeshi consumer protection law.