Frequently asked questions

Add the products you want to your cart, then go to checkout and enter your name, phone number and delivery address. You don't need an account. We call the phone number you give us to confirm your order before it's sent.

You can pay by cash on delivery.

With cash on delivery, you pay the delivery person when your parcel arrives.

We send every order from Chattogram, so the delivery charge depends on your area: Tk 70 in Chattogram city, Tk 100 elsewhere in Chattogram district, Tk 120 in Dhaka city and Tk 150 anywhere else in Bangladesh. Choose your area at checkout and the charge is added to your total before you order. Delivery is free when your products come to Tk 1,499 or more after discounts.

Yes. If you enter your email address at checkout, we email your invoice as soon as you place the order, with a link to view, print or save it as a PDF. Signed-in customers can also open it from the order in your account.

Yes, as long as it hasn't been shipped yet. Contact us as soon as you can with your order number — WhatsApp is the quickest way. Once an order is on its way it can't be changed.

Right after you order you'll see your order number (it starts with WH). If you entered an email address, we also email you when the order is placed and when its status changes.

We deliver all over Bangladesh.

Ships across Bangladesh · cash on delivery available · usually dispatched within 3–5 days. It can take a little longer during big sales, public holidays and bad weather. See delivery information for more.

Open Track your order and enter your order number and the phone number you used. If you have an account, all your orders are in your account. You can also ask Whizy, our shopping assistant, in the chat.

Contact us within 7 days of delivery with your order number and clear photos (an unboxing video helps a lot). We'll replace the item or refund you, and we cover the cost of sending it back. Full details are in our returns and refunds policy.

Only if it's unused, unopened and in its original packaging, and you ask us within 7 days of delivery. You pay the delivery cost to send it back. See the returns and refunds policy.

Once we've received and checked the item, we refund you within 7 working days — to your bKash or Nagad number for cash on delivery orders, or to the account you paid from.

No — you can check out as a guest. A free account lets you see all your orders, save delivery addresses for faster checkout and earn Honey reward points.

Use Forgot password and we'll email you a link to set a new one. The link works for one hour.

Sign in and open your account to update your details and saved addresses. To change the address on an order you've already placed, contact us before it ships.

Honey is our reward points. You earn 10 Honey for every Tk 100 you pay, added when your order is delivered, and every 10 Honey is worth Tk 1 off a future order. See Honey rewards.

At checkout, tick Use Honey. You can spend it once you have 200 Honey, on orders of Tk 149 or more, for up to 10% of the order.

Only if you don't place an order for 12 months.

Share your referral link from Honey rewards, or share any product with the Share button while you're signed in — the link carries your code automatically. A friend who hasn't ordered from us before gets Tk 50 off their first order of Tk 500 or more, and you get 100 Honey when that order is delivered. Your links start working once your own first order has been delivered.

Tell us on Request a product. We'll try to source it and email you when it's in stock.

If you spot a trending product, suggest it. If we stock it and it sells 10 within 90 days, you get 10% of the profit from those sales as Honey.

Send us a message on the contact page, chat with us on WhatsApp.